Supervised daily housekeeping operations, consistently ensuring high standards of cleanliness and guest satisfaction across all areas.

Trained and managed a team of housekeeping staff, maintaining efficient workflows and strict adherence to company policies.

Conducted thorough inspections of guest rooms and public areas, enforcing stringent quality control and compliance with health and safety guidelines.

Coordinated effectively with front desk and maintenance teams to promptly address guest requests and resolve issues, enhancing overall guest experience.

Implemented inventory management systems for cleaning supplies and equipment, significantly improving cost-effectiveness and availability.

Provided comprehensive feedback and support to the Contract Manager, optimizing communication and operational efficiency.

Ensured strict adherence to company policies and procedures, maintaining high standards of compliance across all operations.

Managed daily completion of Discrepancy Reports and Replacement Sheets, significantly improving data accuracy and operational oversight.

Administered payroll distribution and resolved queries, ensuring timely and accurate compensation for staff.

Maintained and updated all employee files, training course records, and accurate attendance records, facilitating seamless HR operations.

Provided essential administrative support, ensuring effective communication and adherence to company policies and procedures.

Managed accurate daily completion of Discrepancy Reports and Replacement Sheets, enhancing record-keeping and operational transparency.

Maintained meticulous employee files and attendance records, ensuring compliance with internal and external regulations.

Coordinated staffing and roster schedules based on occupancy, optimizing resource allocation and service delivery.

Managed monthly chemical orders and maintained an accurate filing system, contributing to efficient inventory control and administrative organization.

Managed receiving operations for groceries and perishables, ensuring accurate inventory and timely stock rotation.

Controlled stock in the groceries and perishables sections, minimizing waste and optimizing product availability.

Supported general store operations, contributing to a well-organized and efficient retail environment.

Maintained high standards of organization within the stock room, facilitating quick access and streamlined workflow.

Managed the full recruitment lifecycle, from initial screening to final employment of candidates.

Implemented efficient screening processes that reduced time-to-hire while ensuring quality talent acquisition.

Collaborated with department heads to understand staffing needs and successfully fill critical roles.

Contributed to building a skilled and effective workforce for various hospitality operations.

Managed the complete housekeeping department, overseeing daily operations and ensuring exceptional cleanliness standards.

Trained and developed staff, enhancing team performance and adherence to operational protocols.

Oversaw staff performance and resolved queries, fostering a productive and harmonious work environment.

Controlled stock and implemented disciplinary procedures as necessary, maintaining operational discipline and resource efficiency.

Ensured effective utilization of resources, contributing to cost savings and operational sustainability.

Oversaw multi-departmental operations including Housekeeping, Waitresses, and Kitchen Staff, ensuring seamless service delivery.

Operated and optimized systems like Omni and Apax for order placement, stock management, and rostering, enhancing operational efficiency.

Managed stock-takes and order placement, contributing to effective inventory control and resource allocation.

Trained and mentored staff, improving team capabilities and adherence to professional standards.

Applied disciplinary procedures and maintained high standards of hygiene and cleanliness, ensuring compliance and quality service.

Oversaw operational activities, ensuring smooth workflow and adherence to service protocols.

Provided guidance and support to team members, contributing to a cohesive and productive work environment.

Addressed guest inquiries and resolved minor issues, enhancing overall guest satisfaction.

Assisted in maintaining facility standards, contributing to a positive guest experience.

Supported housekeeping and front desk operations to ensure efficient guest services.

Maintained cleanliness and order in public areas and guest rooms, contributing to a positive guest experience.

Assisted with guest requests and resolved minor issues promptly, ensuring guest satisfaction.

Collaborated with various departments to ensure seamless hotel operations.